How to Reset Your KRA iTax Password
To reset your KRA iTax password, use the password reset option on the official iTax portal, enter your KRA PIN, follow the verification instructions, then set and save a secure new password before filing or updating returns.
Quick Summary
- Password reset is done on the official iTax portal.
- You need your KRA PIN.
- Access to the registered email is important.
- Use official KRA recovery channels if the email is inaccessible.
- Update saved passwords after reset.
Requirements Checklist
- 1KRA PIN
- 2Access to registered email where possible
- 3Phone number or identification details if requested
- 4Secure new password
- 5Internet access
- 6Official KRA support details if account recovery is needed
Step-by-Step Guide
Visit the official iTax portal.
Select the forgot password or reset password option.
Enter your KRA PIN.
Complete the verification prompt shown by the portal.
Check your registered email for reset instructions where applicable.
Create a strong new password.
Log in again using the new password.
Update password managers or saved login details.
If you cannot access the registered email, contact official KRA support.
Common Mistakes to Avoid
- Trying many wrong passwords and delaying account access.
- Resetting through unofficial links.
- Using a weak or reused password.
- Not checking the registered email inbox and spam folder.
- Waiting until the tax filing deadline to recover access.
Frequently Asked Questions
Can I reset my iTax password without email access?
You may need help from official KRA support if you cannot access the email linked to your iTax account.
Do I need my KRA PIN to reset the password?
Yes, the iTax reset process normally starts with your KRA PIN.
Is it safe to use an agent to reset my password?
Avoid sharing sensitive login details. Use official KRA channels whenever possible.
Can I file returns immediately after resetting?
Yes, once you can log in successfully, you can continue with filing or other iTax tasks.
Where do I confirm the reset process?
Confirm on the official KRA website and iTax portal.
Official Sources
Confirm on the official KRA website and iTax portal.
Disclaimer
EasyGov Kenya is an independent informational website. We are not affiliated with the Government of Kenya, eCitizen, KRA, NTSA, HELB, BRS, SHA, or any public agency. Always confirm final requirements, fees, and application status on the official government portals.