Keep Your eCitizen Login Details Private

Your eCitizen account is the gateway to many Kenyan government services, including passport applications, business registration, good conduct certificates, and driving license services. Sharing your login details can put your personal information and applications at risk.

Why you should protect your eCitizen account:

**Your account holds sensitive data.** It contains your ID details, application history, payment records, and personal information.
**Agents can misuse your account.** Some people share login details with agents to help with applications, but this can lead to unauthorized changes, incorrect applications, or even fraud.
**Password resets can be complicated.** If someone changes your password or email, recovering your account may be difficult and time-consuming.

How to keep your account safe:

Use a strong, unique password that you do not reuse on other sites.
Never share your password with anyone, including agents or friends.
If you need help with an application, visit the official office yourself or use only trusted, verified channels.
Enable any available security features on your account.
If you suspect your account has been compromised, reset your password immediately using the official eCitizen password recovery option.
Always log out from shared or public devices.

EasyGov Kenya will never ask for your eCitizen login details. If anyone claiming to represent us asks for your password, it is a scam.